🔒 Privacy Policy

Last Updated: August 14, 2026

1. Introduction

Welcome to Chat Al Ruqan. We recognize the importance of privacy to our users, which is why we have designed this policy to clarify our practices regarding data collection, use, disclosure, storage, and protection when you use our chat platform.

By using Chat Al Ruqan, you acknowledge that you have read, understood, and agreed to the practices outlined in this Privacy Policy. If you do not agree to any part of this policy, please do not use the platform.

Our Core Principle: We always strive to collect as little data as possible, because we believe chatting should be anonymous and enjoyable without intruding on personal privacy. This is why we do not require account registration or personal data to enter the chat.

2. Types of Data We Collect

At Chat Al Ruqan, we are committed to collecting the least amount of data possible. Here is a breakdown of the data that may be collected:

2.1 Data You Voluntarily Provide (Optional)

• Username or Nickname: The username you choose to enter chat rooms, which is completely optional.
• Chat Content: Messages you send within public and private rooms, which are visible to present members.
• Contact Form Data: When filling out the "Contact Us" form, you may choose to provide us with your email, username, or any other details within your message.

2.2 Automatically Collected Data

• Device and Browser Data: Browser type, operating system type, device type, and screen resolution (to improve viewing experience).
• IP Address (Anonymized/Pseudonymized): IP address is collected for security purposes only (detecting spam, violations, and attacks), and is not used to personally identify users.
• Visited Pages and Duration: Pages you visit within the site and session duration, for performance and service improvement purposes.
• Voice Connection Data: When using voice rooms, technical data related to connection quality may be collected for service improvement purposes, without recording call content.

2.3 Data We Never Collect

3. How We Use Data

We only use collected data for the following purposes:

• Providing and Operating the Service: Enabling you to enter chat rooms and send/receive messages and voice calls.
• Improving User Experience: Improving design, performance, and platform speed, and developing new features based on usage patterns.
• Security and Protection: Detecting and preventing spam, cyberattacks, and violating content, and enforcing site rules and terms of use.
• Monitoring Rule Compliance: Ensuring all users comply with site rules to guarantee a safe and respectful environment for everyone.
• Responding to Inquiries: Replying to your messages and requests via the contact form and email.
• Legal Purposes: Complying with applicable legal obligations or responding to lawful official authority requests, to the extent permitted by law.

4. Cookies

Chat Al Ruqan uses cookies to a minimum extent only to ensure the service operates correctly. Here are the details:

4.1 What Are Cookies?

Cookies are small text files that are stored in your browser or device when you visit websites, helping the site remember certain preferences between visits.

4.2 Types of Cookies We Use

• Essential Cookies (Mandatory): Absolutely necessary files for operating the platform, such as remembering the current chat session, language preference, and preventing duplicate form submissions. Without these files, the platform would not function correctly.
• Performance and Analytics Cookies: Files that help us understand how visitors interact with the site (such as most visited pages and technical issues) for performance improvement purposes. These are anonymized and do not reveal your personal identity.
• Security Cookies: Files that help protect the platform and users from attacks, fraud, and logging suspicious activities.

4.3 Controlling Cookies

You can control cookie settings through your browser settings. You can delete existing cookies or prevent the browser from accepting them, but please note that disabling them may affect some core platform functionalities.

5. Sharing Data with Third Parties

We do not sell, rent, or share user data with any third party for marketing or advertising purposes. Sharing occurs only in the following limited cases:

6. Data Security

We take the security and privacy of user data very seriously. Here are the measures we follow for protection:

• Encrypted Communications: Full encryption of all communications between the browser and servers using HTTPS/SSL/TLS protocols to prevent eavesdropping on data during transmission.
• Firewalls and Monitoring: Servers protected by advanced firewalls and intrusion detection/prevention systems to detect attacks and unauthorized access around the clock.
• Security Updates: Regular operating system and software updates, and immediate patching of security vulnerabilities upon discovery.
• Access Restrictions: Server data access is limited to a very small number of specialized technical personnel who are subject to strict confidentiality obligations.
• No Sensitive Data Storage: Since we do not collect sensitive personal data in the first place, the risk of leaks is practically non-existent.

Despite all these security measures, please note that no electronic system is 100% secure, so we use the best available practices to minimize risks as much as possible.

7. User Rights

We respect your legal rights regarding your data. Here are your fundamental rights and how to exercise them:

How to Exercise Your Rights

To exercise any of your rights listed above, please contact us via the Contact Us page or via the dedicated privacy email mentioned in the contact section below. We will respond to your request within a period not exceeding 30 days from the date of receipt.

8. Children's Privacy

Children's privacy is of particular importance to us. Here are our policies in this regard:

• We do not knowingly collect any personal data from children under the age of 13.
• Use of the platform is intended for adults aged 18 and above, or for those under 18 under the explicit supervision of a legal guardian in accordance with the Terms of Use.
• If you are a parent or guardian and believe your child may have provided us with personal data without your permission, please contact us immediately to take necessary action and delete such data.
• We do not display inappropriate or indecent content suitable for all age groups within public rooms, with specialized management monitoring.

9. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy from time to time, for various reasons such as:

• Complying with new legal updates or regulatory requirements.
• Adapting the policy to new features or additional services we offer.
• Improving policy clarity and better explaining our practices.

Any modifications will be posted on this page with an updated "Last Updated" date noted above. We recommend reviewing the Privacy Policy periodically to stay informed of the latest updates. Your continued use of the platform after changes are made will constitute your acceptance of them.

In the event of material changes that significantly affect your rights or how we process your data, we will display a clear notice on the platform's homepage before the changes take effect.

10. Contact Regarding Privacy

If you have any inquiries, questions, or complaints about this Privacy Policy, our privacy practices, or how to exercise your rights, please do not hesitate to contact us via:

We will respond to all privacy-related inquiries and complaints as quickly as possible, and we are committed to resolving any issues you may have regarding how your data is handled with complete transparency.